Yalla GIG Terms and Conditions

Terms and Conditions for Using Yalla GIG Program

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING Yalla GIG PROGRAM (hereinafter referred to as the “APPLICATION”). THESE TERMS AND CONDITIONS GOVERN YOUR USE OF OUR APPLICATION AND CONSTITUE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US. BY ACCEPTING THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS STATED HEREUNDER. IF YOU DO NOT ACCEPT THE BELOW TERMS AND CONDITIONS OR ANY PARTS THEREOF, YOU MUST LEAVE THIS PAGE IMMEDIATELY AND NOT USE OUR APPLICATION.

1. Interpretation

 

  1. In these terms and conditions, any reference to the terms ‘we’, ‘us’ or ‘our’ ‘GIG’ or ‘company’ refers to Gulf Insurance Company/ Jordan, and any reference to ‘you’, ‘your’ or ‘user’ or ‘customer’ refers to you as the user of our Application.
  2. The following terms shall have the meanings assigned to them unless the context requires otherwise:
  3. Company: means Gulf Insurance Group / Jordan, which is a public shareholding company duly incorporated at the Ministry of Industry Trade and Supply/Companies Control Department under registration number (309).
  4. Content: means any text, graphics, audio, video, software, data, and/or any other form of information that appears on our Application.
  5. Application: means the loyalty rewards application developed by the Company, which enables the clients to collect points to obtain certain rewards mentioned in the Application, by using a mobile phone number to benefit from the insurance services provided by the Company to its clients.
  6. Intellectual Property: shall include, without limitation, any inventions, discoveries, designs, know-how, processes, business methods, patents, trademarks, copyrights, computer software, ideas, creations, writings, photographs, motion pictures, whether in hard copy or electronic form.
  7. User: the Company’s client who is covered by Gulf Insurance Company/ Jordan with an insurance policy (according to the insurance policy’s type specified by the Company upon its sole discretion) and who uses the Application during the validity duration of the corresponding insurance policy according to these Term and Conditions.

2. Basis of Agreement

 

  1. By accepting these terms and conditions, by clicking on the approval sign upon your first login to the Application, your account will be activated, and you will be given the right to use the Application.
  2. We reserve the right, at our sole discretion, to make changes or modifications to these terms and conditions for any reason and at any time and without the need of notifying you with such modifications, therefore It is your responsibility to periodically visit the Company’s Application to review the most updated terms and conditions to which you are bound. You will be subject to, and will be deemed to have accepted the changes in any revised terms and conditions by your continuous use of our Application.
  3. The Company reserves the right to suspend your use of the Application at any time for the reasons that it deems necessary. The User agrees that such suspension will not cause the Company to be held responsible or liable towards the User.
  4. The Users hereby agree and acknowledge that the Company shall not be liable towards them or their employees for any losses incurred by them as a result of the use of the Application, as the purpose of this Application is to provide a loyalty program through which clients can collect points to obtain rewards by the Company.
  5. The User acknowledges that the Application is an exclusive property of the Company as it has been operated and developed by it and it is protected by the applicable laws in the Hashemite Kingdom of Jordan, in particular those relating to intellectual property, the trademarks and unfair competition.
  6. The User shall not be allowed to send, gift or transfer the earned Points to any other user or person, and the client may not redeem its amount in cash from the Company. It is hereby acknowledged by the User that the points may only be used by the clients as specified by the Company (as described in the Application).
  7. The User is entitled to additional points to be determined by the Company when inviting a friend or company to join the Application and purchase one of the insurance products of Gulf Insurance Group/ Jordan through the loyalty program.
  8. The User hereby acknowledge that using the Application shall be solely by himself.  The Users hereby agree and acknowledge that the Company shall not be liable towards the owners of companies or the User in the event that the account is used by unauthorized persons or any of its employees or users and for any damages incurred by them as a result of using this Application.
  9. The User agree that he can only benefit from the points according to the terms and conditions set out in this document during the validity of his insurance policies and within maximum of thirty (30) days after the expiry and/or termination of such policies for any reason. Providing that we reserve the right, at our sole discretion, to amend such duration without any prior notification to you.
  10. For the purposes of calculating the points only, the client can be considered completed one insurance year if the client was insured for ten (10) days or more in that year.

3. The User’s Obligations

 

The User undertakes the following:

  1. Using the Application according to these terms and conditions.
  2. Not to disclose any of the personal information relating to the Company’s insured members that the User has accessed from the Application to any third party and for any reason, and that such information will be treated as confidential information.
  3. Not to use the Application in any way that is considered unlawful or in a way that causes or may cause any harm or damage to the Application or violate the applicable laws in the Hashemite Kingdom of Jordan.

4. Representations and Warranties

 

By using our Application, you represent and warrant that:

  1. All personal information provided by you is true, accurate, complete and correct, and you will maintain the accuracy of such information and promptly update us of any change or amendment as necessary.
  2. You have the legal capacity to agree and comply with these terms and conditions.
    In case any of the personal information provided by you has been found to be untrue or inaccurate or incomplete, we reserve the right to terminate these terms and conditions immediately and/or suspend your account and/or your use to the Application without being liable towards you.
  3. Providing the Company with the details of the bank account with the User's IBAN number to receive the obtain certain rewards mentioned in the Application.

5. Anti-Money Laundering and KYC

 

  1. We represent that we have all anti-money laundering and anti-terrorism procedures in place which comply with the applicable laws in the Hashemite Kingdom of Jordan. We will undertake the necessary legal action including notifying the relevant authorities of any suspicious activity by the User of which we become aware of and terminating the contractual relationship with the User.
  2. For the purposes of complying with the ‘know-your-customer’ rules and regulations, we assume that all personal information provided by you is true, accurate, correct and complete.

6. Intellectual Property

 

All the Content included on our Application is the property of us, our affiliates or other third parties. You hereby acknowledge that such content is protected by copyright, trademarks and other Intellectual Property laws applicable in Hashemite Kingdom of Jordan. Nothing in these terms and conditions shall be construed as granting you any sort of license or right to use any trademark, logo or service owned by us. Except as expressly provided in these terms and conditions, no content may be copied, reproduced, republished, posted, publicly displayed, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

7. Term and Termination

 

  1. These terms and conditions shall remain in full force and effect for an unlimited period. We reserve the right, at our sole discretion, to terminate these Terms and Conditions, GIG Belong Rewards Program and the Application at any time and without any prior notification to you. Notwithstanding anything to the contrary contained herein, we reserve the right to, in our sole discretion and without notice or liability, deny access to the use of our Application, to any person.
  2. If we terminate our contractual relationship with you and/or you become prohibited from using our Application, you are prohibited from using the Application under your name as per these terms and conditions and according to the Company’s sole discretion, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. You shall bear the legal responsibility and shall compensate us against all contractual and/or legal damages due to your breach to this subparagraph (2) of Clause (7).
  3. In addition to what is stated under the subparagraphs (1) and (2) above, we reserve the right to take appropriate legal action against you, including without limitation pursuing civil and/or criminal lawsuits and seeking indemnification.

8. Governing Law and jurisdiction

 

  1. These terms and conditions are governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan.
  2. The central courts of Amman (Qasr Al Adel) shall have exclusive jurisdiction over any and all disputes arising out of or in connection with these terms and conditions.

    9. Data Protection

     

    Yalla GIG is a loyalty feature available within the GIG mobile application. By joining or using Yalla GIG, the customer agrees that GIG/Jordan may use the personal data available through the application and GIG/Jordan’s systems, including the customer’s name, National ID, mobile number, email address, IBAN, policy details, and transaction details, for the purpose of activating, managing, and operating the loyalty program.

    This includes calculating and managing points, displaying points and transaction history, enabling reward redemption, processing cashback, vendor coupons, partner rewards, or credit to an eligible GIG account, and communicating with the customer regarding Yalla GIG.

    Where the customer uses the referral feature, the customer confirms that they have the right or permission to share the referred person’s name and mobile number with GIG/Jordan. GIG/Jordan may use this information to send the referral invitation by SMS, identify the referring customer, validate the referral, and prevent misuse.

    Since Yalla GIG points, cashback, coupons, and rewards may have financial value, GIG/Jordan may monitor loyalty activity to detect and prevent fraud, misuse, duplicate accounts, unauthorized referrals, points manipulation, or improper redemption. GIG/Jordan may suspend, cancel, or reverse points or rewards where misuse or breach of the program terms is suspected or confirmed.

    The processing of personal data under Yalla GIG shall be subject to GIG/Jordan’s Privacy Policy.