Medical claims submission guidelines
We make medical claim submissions simple and seamless, ensuring you get the support and value you deserve.
Step-by-step guide
Verify Eligibility
Review your policy documents to understand covered services and exclusions. Check the current policy status and validity dates. Confirm any waiting periods or pre-approval requirements for certain treatments. Understand your deductible, co-insurance, and out-of-pocket maximum.
Gather Documents
Get itemized medical bills from your healthcare provider. Collect all relevant diagnostic reports and lab results. Secure referral letters or prescriptions if required under your plan. Keep a copy of your insurance card and a personal ID.
Online Submission
Log in to your account on the claims tracking platform. Go to the "Submit a Claim" section. Fill in all required fields accurately, including patient and provider details. Upload clear scanned copies of all supporting documents. Review the submission details for accuracy before final submission.
Track Claim Status
Log in to your account on the claims tracking platform to follow your claim from submission through review to final settlement, and respond promptly to any requests for additional information.