How Can We Help You Today?
We're here to assist you. Find answers to the most common questions, or reach out directly to our dedicated support team.
Frequently Asked Questions
What are the accident procedures and what documents are required to open a claim?
Please visit one of our Motor Accident Centers in Amman (8th Circle), Irbid, or Aqaba with your vehicle, the accident sketch, your personal ID, and your driving license.
What is the nature of vehicle compensation for those affected by motor accidents?
Repairs are carried out at our approved garages.
What benefits can I get from the roadside assistance service?
Vehicle licensing, lock opening, fuel delivery, and other benefits.
Can I issue or renew my vehicle insurance online?
Yes, this can be done through our website or our app.
What is the company name in the commercial register for writing a check?
Gulf Insurance Group — Jordan.
How can I dispense chronic medications?
Please provide us with a medical report along with the fully completed chronic medication form, and we will coordinate collecting your medication from your preferred pharmacy.
Can I pay my insurance amount or due installments through any of your invoices?
Yes, this is possible.
Can I confirm coverage for a specific medical procedure?
Yes, by contacting our approvals department and providing them with the diagnosis, you will be informed of the approval or rejection decision according to the policy terms.
What features are available through the GIG Jordan app?
You can view our insurance programs and medical network, create an account, view your insurance file, issue new policies or renew your current insurance, and more.
How can I issue Amman Chamber of Commerce insurance and what documents are needed?
This program is available to all Amman Chamber of Commerce (ACOC) members by presenting proof of membership along with a completed insurance application, personal ID, and family record book.
What is the difference between health insurance tiers?
Our programs vary by number of providers, coverage class, annual limits, and premiums.
Can I issue insurance for one child or a single family member alone?
Coverage for a single family member alone is not available; coverage is offered for all family members listed in the family record book.
Can dental insurance be issued separately?
Dental coverage is an additional benefit within medical insurance policies, so it cannot be sold separately.
Can the insurance amount be paid in installments?
Yes, installments are available through bank checks or credit card.
What features can I get through the Yalla GIG app?
Yalla GIG is GIG's customer rewards program, where your insurance transactions turn into points you can use in multiple ways, such as converting them into cash balance or redeeming them for purchase vouchers from a wide network of stores and services.
How can I collect points through the Yalla GIG program?
Upon registration you will receive free welcome points, and you can earn additional points when issuing a new policy, renewing a policy, referring a friend to the app, and more.
What documents are needed to issue health insurance?
Our medical insurance application fully completed, in addition to your civil ID and family record book.
How can I find out the details of the medical network?
Through our website or our app.
What does the domestic workers insurance policy cover, and what documents are required to issue it?
This policy covers the death of the worker due to an accident or suicide, repatriation of remains to the home country, and hospital emergencies, in addition to many other benefits. To issue this policy, please provide us with a copy of the sponsor's ID and the worker's passport.